Customer Service Practitioner

Apprenticeship Level 2

customer service practitioner apprenticeship

Customer Service Practitioner Apprenticeship

Designed for those in customer service roles

Our Level 2 Customer Service Practitioner programme is designed to help Apprentices play a vital role as the first point of contact for your clients across all sectors. They provide high-quality service to customers, be in the workplace, digitally or meeting external customers face-to-face. 

Key responsibilities are likely to include dealing with orders; payments; offering advice; guidance and support; sales; fixing problems; and after care. 

Course breakdown

Overview of programme

Listed are examples of what the Customer Service Practitioner Apprenticeship may include.

By selecting specified units, Apprentices can also work towards achievement of the Customer Service Certificate and in doing so will gain additional knowledge and skills, whilst covering elements of the Level 2 Apprenticeship standard. 

Influencing skills

Personal organisation and responsibility

Dealing with customer conflict and challenge

Knowing your customers

Customer experience

Understanding your organisation

Meeting regulations and legislations

Product and service knowledge

On the job skills

That pay back

By completing the Level 2 Customer Service Practitioner Apprenticeship, you will be developing a specific skill set and gaining the knowledge needed to succeed in the programme and job role. 

Here is a selection of some of the skills, knowledge and behaviours the Apprentice will acquire when completing the Apprenticeship.

Download our programme to find the full list and more information about this Apprenticeship.

Skills gained

Behaviours developed

Key Information

Duration of Programme: 15 Months

Programme Value: £4,000 (funded by Levy or Government funding depending on company size)

Qualifications Gained: L2 Customer Service Practitioner Apprenticeship, L2 Certificate in Customer Service and L2 Functional Skills maths and English (unless exempt with recognised prior learning)

To find out more about the Level 2 Customer Service Practitioner Apprenticeship, you can download our programme PDF.

You can find out more information on Apprenticeship Standards on the Institute for Apprenticeships & Technical Education website.