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This Apprenticeship is for those that manage a team and/or projects, and achieves operational or departmental goals and objectives as part of the delivery of the organisation’s strategy.
Key responsibilities are likely to include creating and delivering operational plans; managing projects; leading and managing teams; managing change; financial and resource management; talent management; coaching and mentoring.
Below are examples of what the Operations Manager Apprenticeship may include.
By selecting specific units, the Apprentices can also work towards achievement of the ILM Diploma and in doing so will also cover most of the knowledge and skills required for the Level 5 Apprenticeship.
coaching and mentoring, delegation, decision making, recruitment and problem solving
operational planning, contingency planning and continuous improvement
negotiation and networking skills and partner, stakeholder and supplier management
active listening, interpersonal skills, report writing and digital, verbal, non-verbal, and written communication skills
team dynamics, motivation, managing resources and workloads
equality, diversity and inclusion
achieving targets, delivering objectives and setting KPIs
By completing the Departmental / Operations Manager L5 ILM Certificate, you will be developing a specific skill set and gaining the knowledge needed to succeed in the programme and job role.
Here is a selection of some of the skills, knowledge and behaviours the Apprentice will acquire when completing the Apprenticeship.
Download our programme to find the full list and more information about this Apprenticeship.
Duration of Programme: 22 months
Programme Value: £7,000 (funded by Levy or Government funding depending on company size)
Qualifications Gained: L5 Apprenticeship in Operations / Departmental Manager, ILM L5 Diploma in Management, L2 Functional Skills maths and English (unless exempt with recognised prior learning)
To find out more about the Level 5 Departmental / Operations Manager Apprenticeship, you can download our programme PDF.
You can find out more information on Apprenticeship Standards on the Institute for Apprenticeships & Technical Education website.
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