Operations Manager

Apprenticeship Level 5

Departmental / Operations Manager Apprenticeship

Designed for those who want to lead managers

This Apprenticeship is for those that manage a team and/or projects, and achieves operational or departmental goals and objectives as part of the delivery of the organisation’s strategy.

Key responsibilities are likely to include creating and delivering operational plans; managing projects; leading and managing teams; managing change; financial and resource management; talent management; coaching and mentoring.

Operations manager apprenticeship
Operations manager apprenticeship
Apprenticeship programmes

Course breakdown

Overview of programme

Below are examples of what the Operations Manager Apprenticeship may include.

By selecting specific units, the Apprentices can also work towards achievement of the ILM Diploma and in doing so will also cover most of the knowledge and skills required for the Level 5 Apprenticeship.

Leadership Techniques

coaching and mentoring, delegation, decision making, recruitment and problem solving

Operational and Project Management Principles  

operational planning, contingency planning and continuous improvement

Relationship Management

negotiation and networking skills and partner, stakeholder and supplier management


active listening, interpersonal skills, report writing and digital, verbal, non-verbal, and written communication skills

Team Management Principles

team dynamics, motivation, managing resources and workloads

Human Resources (HR) and Legal Requirements

equality, diversity and inclusion

Performance Management

achieving targets, delivering objectives and setting KPIs

On the job skills

That pay back

By completing the Departmental / Operations Manager L5 ILM Certificate, you will be developing a specific skill set and gaining the knowledge needed to succeed in the programme and job role. 

Here is a selection of some of the skills, knowledge and behaviours the Apprentice will acquire when completing the Apprenticeship.

Download our programme to find the full list and more information about this Apprenticeship.

Skills gained

Behaviours developed

Key information

Duration of Programme: 22 months

Programme Value: £7,000 (funded by Levy or Government funding depending on company size)

Qualifications Gained: L5 Apprenticeship in Operations / Departmental Manager, ILM L5 Diploma in Management, L2 Functional Skills maths and English (unless exempt with recognised prior learning)

To find out more about the Level 5 Departmental / Operations Manager Apprenticeship, you can download our programme PDF.

You can find out more information on Apprenticeship Standards on the Institute for Apprenticeships & Technical Education website.