Terms and Conditions

Terms and Conditions

Please read these Terms and Conditions of Use (‘Terms‘) carefully before using www.sr-apprenticeships.co.uk (‘the Website‘). These Terms apply to all users of this Website including casual browsers.

Part A applies to all users of the SR Apprenticeships Website Part B applies if you enrol for a SR Apprenticeships course online

Part A

  1. Terms applying to all users of the SR Apprenticeships website.

Please read these Terms and Conditions of Use (‘Terms’) carefully before using www.SR-Apprenticeships.co.uk (‘the Website’). Additional terms and conditions apply if you enrol on a course (Part B and Part C). These will be drawn to your attention during the process of enrolment.

In these Terms, ‘we’, ‘us’ and ‘SR Apprenticeships’ means :

SR Apprenticeships, 32 Mile End Road, Colwick, Nottingham, NG4 2EE.

which is the owner of this Website and the SR Apprenticeships trademark and brand, and ‘you’ means the user of this Website. We reserve the right to withdraw all or part of the Website at any time

By using this Website you agree to be bound by these Terms and Privacy Statement.

You acknowledge that you are responsible for making back-up copies of all your data and taking appropriate precautions against viruses, hacking and other types of computer misuse.

Whilst we try to ensure that the Website does not contain any error, defect, malfunction or corruption, we do not accept responsibility for any damage to or loss of data on your computer system, network or server that results from the download or use of the Website or any materials made available via the Website (except for death or personal injury caused by our negligence).

We cannot promise that access to the Website will be uninterrupted or error free. We reserve the right to suspend access to the Website for scheduled maintenance. There may also be occasions when access to the Website is interrupted for emergency maintenance or repairs or to carry out upgrades to improve the performance or functionality of the Website and the services offered via the Website. Access may also be interrupted due to failures of telecommunications links and equipment, which are beyond the control of SR Apprenticeships.

You accept that you will not have a claim for breach of contract (either against us or your Service Provider/SR Apprenticeships centre) or otherwise in respect of such period of unavailability. You also acknowledge that we cannot be held responsible for any delay or disruptions that are inherent in the operation of the Internet and the World Wide Web, including viruses.

We shall not be liable to you for any of the following types of loss or damage arising out of or in connection with your use of the Website or any content and/or facilities provided via the Website:

  • any loss of profits, loss of earnings, loss of anticipated savings, goodwill or revenue;
  • any loss or corruption of data; or
  • any indirect or consequential loss.

The exclusions and limitations of liability contained in this section do not apply to :

  • any loss or damage resulting from death or personal injury caused by our negligence;
  • loss or damages arising from our fraudulent misrepresentation; or
  • any other losses which may not be excluded or limited by law.

Each provision of this Paragraph shall be construed separately as between you and us. If any part is held by a court to be unreasonable, inapplicable or unenforceable, then the other parts shall still apply.

The receipt of the services is personal to you and you may not transfer your rights to access the course materials or to receive the services to another person unless we have consented in writing to you doing so.

If any provision of these Terms becomes void or otherwise unenforceable in whole or in part, the validity of the remainder of these Terms shall not be affected.

If either we or you fail to enforce, or delay in enforcing, any of our respective rights or remedies under these Terms, such failure or delay shall not operate as an agreement to waive that right or remedy and shall not prevent us from exercising that right or remedy in the future.

These Terms are governed by and shall be construed in accordance with English law. Any dispute arising between us under or in connection with these Terms shall be subject to the non-exclusive jurisdiction of the English courts.

Purpose of the Website

The purpose of the Website is to provide individuals and businesses with information on the range of apprenticeship courses and other services offered by or via SR Apprenticeships including enrolment in England.

Copyright

The materials on this Website are protected by our copyright and that of third parties and other intellectual property rights.

Removal of content and response to complaints

In the event that you send any content that breaches the provisions of the above paragraph, SR Apprenticeships reserves its right to remove that content or disable access to it and to respond to any complaints made by a third party in respect of that content. SR Apprenticeships will not be liable to you if it removes any content because it believes that such content breaches the provisions of these Terms.

SR Apprenticeships shall have the right without notice to record the IP address from which any user submitted content is transmitted or communicated through this Website.

SR Apprenticeships may also preserve any content that you send or receive if required to do so by law or if reasonably required to ensure compliance with the Terms or to respond to third party complaints about such content.

Third Party Links

We may provide links to third-party websites from time to time. This may include links to sites owned by associated companies of SR Apprenticeships. Any link (including without limitation any links posted by other users of the Website) are provided for your convenience only and are accessed at your own risk. We are not responsible in any way for the content of any third party website or for goods or services provided by the operators of such websites, and, unless otherwise stated are not responsible for and do not endorse or recommend any third party website or its availability or contents or any agreement or understanding you enter into with a third party through a third party website. If you choose to use any of the links provided, you should ask for access to the terms and conditions and privacy statement of the third party website. SR Apprenticeships does not accept any liability for any loss, damage, expense, costs or liability whatsoever incurred by you in respect of these third party websites.

Use of Cookies

SR Apprenticeships’ website uses cookies to provide easier navigation around the sites and gather anonymous analytics information. In some cases, cookies are used to provide functionality within sessions, such as within the Virtual Learning Environment (VLE).

We use Google analytics within our websites to monitor how visitors move around the website and how they reached it. This is done so that we can see total (not individual) statistics on which types of content users access most frequently. The Google cookies also tell us if you have visited the site before and allow us to track how many individual users the websites have. The Google cookies cannot be used to identify individuals – they are used for statistical purposes only. You can opt out of Google cookies here https://tools.google.com/dlpage/gaoptout

From time to time we may have links to other services such as Social media or video services on our sites. These services may drop cookies on your computer when you use them, especially if you are already logged into their service. Due to the nature of how cookies work, SR Apprenticeships cannot access these cookies nor control their use. Likewise, these 3rd party services cannot access SR Apprenticeships’ session or analytics cookies.

You have the right to choose whether or not to accept cookies and to set your own cookie preferences on your computer.

These preferences can be to accept all cookies, to notify you when a cookie is issued, or not to receive cookies at all. However, by opting not to receive cookies at any time, certain features of the Website cannot be provided, and you may not be able to enjoy the Website to its fullest. All web browsers are different and to learn how to change your cookie preferences, check the “Help” menu of your browser.

Users can block most cookies (except for Flash cookies) by activating the setting on their browser that allows users to refuse the setting of all or some cookies. However, if the browser settings to block all cookies (including essential cookies) users may not be able to access all or parts of the website, or users may experience reduced functionality or unexpected operations when accessing certain services.

Unless the user’s browser has been configured so that it will refuse cookies, our websites notify the user that the site makes use of cookies and allows the user to customise their browser to configure their preferences.

Most internet browsers accept cookies automatically, but you can change the settings of your browser to erase cookies or prevent automatic acceptance if you prefer. These settings will typically be found in the ‘options’ or ‘preferences’ menu of your browser.

All cookies used by this website are used in accordance with the current Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011.

Controlling Information about Individuals

When individuals fill in a form or provide their details using SR Apprenticeships’ online data collection platform, Wufoo, there may be one or more tick boxes allowing them to:

  • opt in to receive marketing communications from the SR Apprenticeships by e-mail, telephone or post
  • opt in to receive marketing from third party partners by e-mail, telephone or post

If individuals have agreed that SR Apprenticeships can use their information for marketing purposes, individuals can change their mind easily, via one of these methods:

  • send an e-mail to data@sreducation.co.uk
  • write to us – Data Enquiry, SR Apprenticeships, 32 Mile End Road, Colwick, Nottingham, NG4 2EE.

Any individual can request that SR Apprenticeships delete their personal data. This request for erasure can be made by completing the SR Apprenticeships Request to Erasure form which can be obtained by emailing data@sreducation.co.uk. A hard copy of this form is available on request from SR Apprenticeships. The GDPR regulation doesn’t provide an absolute right to be forgotten by an organisation. SR Apprenticeships will review each request for erasure and make an assessment on a case by case basis.

Accessing Your Own Personal Information

Individuals have the right to ask for a copy of any of their personal information held by SR Apprenticeships. They can make a ‘subject access request’.

To make a request contact please complete a Subject Access Request form which can be obtained by emailing data@sreducation.co.uk. A hard copy of this form is available on request from SR Apprenticeships.

Questions or concerns about personal data

If you have any questions or concerns about our collection, use, or disclosure of your personal information, please write to Data Enquiry, SR Apprenticeships, 32 Mile End Road, Colwick, Nottingham, NG4 2EE

Changes to this Privacy Notice

SR Apprenticeships may amend this Privacy Notice from time to time. If we make any substantial changes in the way we use your personal information we will make that information available by amending this notice. We recommend that you visit this page each time you visit the Website to ensure that you are aware of and are complying with any changes that we have made to these Terms. If you continue to use the Website you will be deemed to have accepted those changes from the point at which these changes come into effect.

Contact us

You can contact us :

  • by telephone on 0194920976
    • Monday to Friday 9am to 5pm.
  • by email at data@sreducation.co.uk
  • by post at: Data Enquiry, SR Apprenticeships, 32 Mile End Road, Colwick, Nottingham, NG4 2EE

Part B

Terms applying if you enrol for a SR Apprenticeships course

Please read these Terms carefully before enrolling on a course.

For the purposes of these Terms:

  • we‘ and ‘us‘ means SR Apprenticeships.
  • you‘ means the learner.
  • advisor’ the person who provides general support while you are learning
  • tutor’ the person who provides you subject support for your course
  • enrol‘ means the process of enrolling for a course.
  • services‘ means the support we provide to you via the Virtual Learning Environment (VLE), the online course materials you use on the SR Apprenticeships website, and the tutor and other support we provide to you.
  • course’ means this course that you are signing up to learn.
  • course fee‘ means the fee you may be asked to pay to study this course.

Enrolment

We will help you to choose the correct course. We will assess your skills and knowledge and provide advice and information before you start learning to make sure you choose the right course. We will provide you with the online course materials for the course and access to our Virtual Learning Environment and its tools and resources for learners.

If you are eligible for funding to pay for the course, you must provide us with relevant evidence and we will obtain that funding for your learning. You must follow the terms and conditions of the course.

When you have accepted the Learning Agreement, we will provide you with a Tutor Assessor. Your tutor will provide support and guidance to you during your course.

By accessing your course you will be deemed to have accepted these Terms and the terms and conditions of the Learning Agreement.

Your course

Your course is a mixture of online software, tools and information on the Virtual Learning Environment, and tutor support from us. The contents of the course are listed in the Learning Agreement. The course is designed to help you to achieve the qualification you have chosen with support from us.

Whether you pay a fee or not, you are not ‘buying’ the course. You are being licensed to ‘use’ the course while you are on the course. You cannot ‘keep’ the course for ever. You cannot give or sell the course to anyone else. The course always remains the property of SR Apprenticeships.

Assessment

Assessment is an important part of your course. It is the only way to get the qualification that you want when you have finished your learning. It may be the online test for Maths and English, or the e-portfolio if you are doing a vocational qualification.

Your SR Apprenticeships Tutor Assessor will help you prepare and submit your e-portfolio. This is part of the support SR Apprenticeships will provide for this course and there is no extra charge.

Quality of the services

We will use reasonable skill and care in providing the services to you. We will do so according to the qualification content set out in the agreement. We do not make any commitment to you that the content of the services will meet any specific requirements that you have (except to the extent that your requirements match the course description which is given in more detail on the Website). We expect you to take reasonable care to make sure that the course you have chosen will meet your needs.

We do not make any commitment to you that you will obtain any particular result from your receipt of the services. We do not make any commitment to you that you will obtain any particular qualification from your receipt of the services (unless stated otherwise in the course description on the Website subject to your successful achievement of that qualification).

All representations, warranties and/or terms and/or commitments not expressly set out in these Terms and the terms and conditions in the Learning Agreement (whether implied by law, conduct, and statute or otherwise) are hereby excluded to the maximum extent permissible at law.

Password and Learner Reference Number

When you registered for SR Apprenticeships you were given a user name and password. You must take care to keep your user name and password confidential. You will be responsible for all activities that occur under your user name and password. You must not allow anyone else to use your username and password. You must tell us immediately of any unauthorised use of your user name or password or if you believe that your user name or password are no longer confidential. We reserve the right to require you to alter your username and password if we believe that they are no longer secure. We will never email you or ask you on the phone for your password. If anyone asks you for your password you must tell your Tutor Assessor. We will provide you with access to your course once you have enrolled. You will need to log on using your user name and password to use the course. When you first enrol for a SR Apprenticeships course you will also be issued with a learner reference number. We may use this number in correspondence with you.

Apprenticeship funding from the Education and Skills Funding Agency

You may be eligible to have part or the whole cost of the course paid for you by the ESFA or via your Company’s Apprenticeship Levy. If so, you must provide us with the evidence we request.

Provision of the Services

Help: You will find help with your learning in several ways. There are videos, ‘how to’ guides and frequently asked questions (FAQs) on the Virtual Learning Environment. You can email your Tutor Assessor, and you can call Learner Services by phone – 0194920976.

Tutor Support: When you enrol on your course we will assign a Tutor Assessor to support you through the course. Your tutor will contact you regularly to discuss your progress. You must keep in touch with your tutor at least every 3 weeks if you are going to continue on the course. Your tutor will help you with any questions about your course. This includes how to use the course online, specialist advice about things you are learning in your course, or any other aspect of learning with SR Apprenticeships. Your tutor will not be the same person every time you contact us, or we contact you. The tutor you speak to will know what course you are doing and how you have progressed so far. You may contact your tutor during the normal opening hours of 9:00am to 5:00pm Monday to Friday.

Computer compatibility: You can log onto the Virtual Learning Environment from any computer using your assigned user name and password. Not all computers have all the software needed to use every course SR Apprenticeships provides. We do not make any commitment that the course software will be compatible with or operate with the software or hardware on your computer. If your computer does not have the necessary software installed our advisor will help you to download the software (at your cost and risk) that should allow you to use the course. If it cannot, we will help you to choose another suitable course, or refund any course fee you have paid. If we recommend that you  either enable cookies or download certain publicly accessible software to ensure that your computer is capable of accessing the course, you do so at your own risk. There is a ‘How to’ guide called ‘Setting up my Computer for Learning’ on the website. We use cookies to check the compatibility of your system with some of our services. If you wish to know more about cookies please see the section on cookies in the Cookie usage section.

Technical Support: We provide technical support to learners to help them to use our courses. We cannot provide technical help that is not about using your VLE. Please contact an advisor for technical help using the SR Apprenticeships courses. There is a FAQ and a ‘How to’ guide and a contact form on the VLE. We will use reasonable skill and care in providing any technical support and to ensure that this service is available to you. SR Apprenticeships cannot guarantee uninterrupted availability of technical support. We do not guarantee that the technical advice provided by us will resolve your technical problems. If you decide to take advantage of such technical advice you must strictly follow that advice.

System downtime: We may need periods of downtime to maintain the SR Apprenticeships Website and/or VLE. Technical support may not be available during such periods of downtime. SR Apprenticeships tries to ensure that the Website is available 24 hours a day 7 days a week. SR Apprenticeships reserves the right to suspend access to the Website between a predefined scheduled window. There may also be occasions when access to the website is interrupted for emergency maintenance or repairs or to carry out upgrades to improve the performance or functionality of the Website. Access may also be interrupted due to failures of telecommunications links and equipment which are beyond the control of SR Apprenticeships.

Your right to use the course and your related obligations

Upon funding approval for you on your course, we grant to you a licence for you to use the course for your own use only. This is for the sole purpose of non-commercial use at home, at work or any other lawful location in connection with the receipt of the services. You can only use the course while you are learning, and for a period afterwards. You cannot ‘keep’ the course, and it is not yours to sell or give to anyone else.

You may make copies of sections of the course as they appear if you need to while you are doing the course for your own use only. You may print for your personal use only as many pages of the course as are reasonable for your own private study purposes.

You may not change, copy (except as permitted above), reproduce, re-publish, upload, post, transmit or distribute in any way any part of the course. Any use of the course not permitted in these Terms and the terms and conditions of the Learning Agreement is strictly prohibited. Such use will constitute an infringement of either our copyright or our other intellectual property rights, or the copyright or other intellectual property rights of people who write courses for us.

Our rights to stop providing the services to you

We will make the course available to you via the VLE from enrolment until the earlier of;

  • you tell your tutor or advisor, in writing, by email or by telephone that you have completed the course and no longer require access to the services or,
  • 90 days after your Tutor marks the course as completed or achieved or,
  • you do not answer tutor emails or calls to you, and/or you do not do any activity in your course, for a period of longer than 28 days while you are on the course (unless you have agreed a break with your tutor in advance) or,
  • SR Apprenticeships decides that your actions are unacceptable.

In any of the events above, we will withdraw your access to the course. If you wish to use the services after your access to the course has been withdrawn, you will need to enrol again.

We reserve the right to stop providing the services to you immediately if:

  • you do not follow the way in which you are allowed to use the course and the Website; or
  • you act in such a way as to threaten, intimidate or otherwise harass our staff or other learners; or
  • if you are in receipt of funding from the ESFA, and you fail to comply with the requirements of the ESFA as described either on the Website or in the Learning Agreement or in information given to you by SR Apprenticeships when you enrol.

If we exercise this right we will tell you by email or by your chosen route. We will then immediately withdraw your access to the course.

Complaints

If you are not satisfied with any aspect of the services, please speak to your Tutor Assessor, or contact us in the manner described in your Apprenticeship Handbook, or You can contact us:

  • by telephone on 0194920976
  • Monday to Friday 9am to 5pm.
  • by email at hello@sr-apprenticeships.co.uk
  • by post at: Delivery Team, Sr Apprenticeships, 32 Mile End Road, Colwick, Nottingham, NG4 2EE

Our liability to You

We will not be liable if we cannot provide the services to you because of an event beyond our reasonable control. Such events include (but are not limited to) events such as, fire, flood, storm, strikes or other industrial action, failure of telecommunications services, war, riot, or the actions of any government or public body. If we are prevented from providing the services by such an event, we will take all reasonable steps to try to reinstate the provision of the services to you as soon as is reasonably practicable.

In no event will we be liable for any loss of profit, loss of earnings, loss of anticipated savings, loss of revenue or loss of goodwill that you may suffer. In no event will we be liable to you for any indirect or consequential loss that you may suffer.

We are not liable for any data that you lose either as a result of accessing the course or during completion of any course on the VLE. It is your responsibility to ensure that you regularly save and back up all data which you hold on the computer from which you are accessing the course, and all data that you are inputting when completing the course.

Except where the above applies, our maximum aggregate liability for any claim that you may have against us in connection with the provision by us to you of the services, which is not otherwise excluded in these Terms and the terms and conditions of the Learning Agreement, (including without limitation where such claim arises as a direct result of any negligent technical advice provided by us), will be limited to the amount of the course fee which has been paid or is payable by you or on your behalf (regardless of the amount of any public funding for which you are eligible).

The exclusions and limitations of liability contained in these Terms, and the terms and conditions of the Learning Agreement, do not apply to any loss or damage resulting from death or personal injury caused by our negligence, loss or damages arising from our fraudulent misrepresentation, or any other losses which may not be excluded or limited by law.

Privacy and data protection

We treat your privacy very seriously. The information that you provide to us when you enrol for a SR Apprenticeships course or at any other time is subject to the SR Apprenticeships’ Privacy Policy. Please read this. It sets out what information we collect, when we collect it, what we use it for, and who we can give it to. If you would like further details about the information we collect and how it is used, please ask your tutor. By using this Website you agree that you have understood and accept the terms of the Privacy Statement and the SR Apprenticeships Use of Cookies.

When you started using the SR Apprenticeships website and/or VLE, you selected what marketing information you wanted to receive. If you want to change these, please contact 0194920976, email data@sreducation.co.uk or post to Data Protection, SR Apprenticeships, 32 Mile End Road, Colwick, Nottingham, NG4 2EE.

ESFA Privacy Notice 2017 to 2018

This privacy notice is issued by the Education and Skills Funding Agency (ESFA), on behalf of the Secretary of State for the Department of Education (DfE). It is to inform learners how their personal information will be used by the DfE, the ESFA (an executive agency of the DfE) and any successor bodies to these organisations. For the purposes of the Data Protection Act 1998, the DfE is the data controller for personal data processed by the ESFA.

How We Use Your Personal Information

Your personal information is used by the DfE to exercise its functions and to meet its statutory responsibilities, including under the Apprenticeships, Skills, Children and Learning Act 2009 and to create and maintain a unique learner number (ULN) and a personal learning record (PLR).

Your information may be shared with third parties for education, training, employment and well-being related purposes, including for research. This will only take place where the law allows it and the sharing is in compliance with the Data Protection Act 1998.

The English European Social Fund (ESF) Managing Authority (or agents acting on its behalf) may contact you in order for them to carry out research and evaluation to inform the effectiveness of training.

You can opt out from being contacted for other purposes by choosing a relevant option in the ESFA Contact Restriction fields which will be discussed with you when you register with SR Apprenticeships.

Further information about use of and access to your personal data, and details of organisations with whom we regularly share data are available at:

https://www.gov.uk/government/publications/esfa-privacy-notice

Statistics

We and/or the approved service providers delivering and supporting your learning are also required to provide statistics to all of the government agencies mentioned under the heading ‘Funding’ and to the Department for Business, Innovation and Skills, in order that they can carry out checks on our funding arrangements and our performance and for research and statistical purposes. This helps us, and our approved service providers, to maintain our funding. Where such information is supplied, it is provided in an aggregated manner so that whilst such authorities may be aware of, for example, the number, geographic location and sex of persons using SR Apprenticeships, you cannot be personally identified from this information.

However, we may provide information that identifies you (your name, date of birth, address and postcode) to the Department of Work and Pensions so that they can check whether SRApprenticeships learners have progressed into employment and compile statistical information about such progression. You will not be identifiable from the statistical information compiled.

Contacting SR Apprenticeships

You can contact us :

  • by telephone on 0194920976
  • Monday to Friday 9am to 5pm.
  • by email at data@sreducation.co.uk
  • by post at: Data Enquiry, SR Apprenticeships, 32 Mile End Road, Colwick, Nottingham, NG4 2EE.

General

Subject to the terms of any agreement we conclude with you if you enrol on a SR Apprenticeships course, we reserve the right to withdraw all or part of the VLE and/or Website at any time.

These Terms and the terms and conditions of the Learning Agreement are governed by and will be understood in accordance with English law. The contract between us is concluded in the English language. Any dispute arising between us under or in connection with these Terms and the terms and conditions of the Learning Agreement shall be subject to the non-exclusive jurisdiction of the English courts.

These Terms, and terms and conditions of the Learning Agreement, constitute the entire agreement between us in relation to the provision by us to you of the Services, and they replace and supersede any prior arrangements between us in relation to the Services.

You acknowledge that you are not relying on any statement made by us or any of our representatives with regard to the Services other than those expressly set out in these Terms and the terms and conditions of the Learning Agreement. Nothing in this Paragraph shall exclude or restrict our liability for fraud or fraudulent misrepresentation.

The agreement between us which is comprised of these Terms and the terms and conditions of the Learning Agreement is not intended to be for the benefit of any third party, and shall not be exercisable by any other person under the Contracts (Rights of Third Parties) Act 1999 or otherwise.

The continued use of the Website following any changes to the Terms will mean that you accept such changes.